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QUESTION 61
Your company has a Dynamics CRM organization that has the following characteristics:

– The organization has 1,000 active users.
– The users access CRM by using the web client and mobile devices.
– Managers are responsible for updating all of the account records.
– All of the users are responsible for creating and updating case records.

The company is evaluating whether to implement Unified Service Desk.
You need to identify the characteristic of the company that will prevent the successful use of Unified What should you identify?

A.    Managers are responsible for updating alt of the account records.
B.    The users access CRM by using the web client and mobile devices.
C.    The company has 1,000 active users.
D.    All of the users are responsible for creating and updating case records.

» Read more

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QUESTION 41
You are working on a case that pertains to a common issue encountered by customers.
You discover a new solution to resolve the issue.
You need to ensure that all users can find the new solution.
What should you do?

A.    Create a knowledge article.
B.    Create a solution file.
C.    Assign the case to a team that includes all of the users
D.    Share the case with all of the users.

» Read more

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QUESTION 21
You are evaluating whether to use a standard or an enhanced service level agreement (SLA). You need to identify a characteristic of a standard SLA.
What should you identify?

A.    The SLA can be paused-
B.    The status can be tracked directly from the case form .
C.    Actions can be triggered based on specific success catena .
D.    The failure time is tracked .

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[2017 New] MB2-714 Exam Dumps Free Download In Lead2pass 100% MB2-714 Exam Questions (1-20)

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QUESTION 1
Your team uses the Dynamics CRM knowledge base.
You do not use the interactive service hub.
You use articles to resolve cases
You have an article template named ArticleTemplate1.
You publish articles that use ArticleTemplate1.
You need to prevent ArticleTemplate1 from being used to create any more articles.
The solution must ensure that existing articles remain available.
What should you do?

A.    Modify the properties of ArticteTemplate1.
B.    Delete ArticteTemplate1.
C.    Deactivate ArticleTemplate1.
D.    Remove ArticleTemplate1 from the default solution.

» Read more

[2017 New] New Released Microsoft MB2-714 Exam Questions From Microsoft Exam Center (61-75)

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QUESTION 61
Your company has a Dynamics CRM organization that has the following characteristics:

– The organization has 1,000 active users.
– The users access CRM by using the web client and mobile devices.
– Managers are responsible for updating all of the account records.
– All of the users are responsible for creating and updating case records.

The company is evaluating whether to implement Unified Service Desk.
You need to identify the characteristic of the company that will prevent the successful use of Unified What should you identify?

A.    Managers are responsible for updating alt of the account records.
B.    The users access CRM by using the web client and mobile devices.
C.    The company has 1,000 active users.
D.    All of the users are responsible for creating and updating case records.

» Read more

[2017 New] New Released Microsoft MB2-714 Exam Questions From Microsoft Exam Center (46-60)

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QUESTION 46
You use the interactive service hub for knowledge articles.
You need to identify which information can be gathered from the Analytics tab of a knowledge article.
What should you identify?

A.    the cases that use the article and the number of views per case
B.    the customer service representatives who viewed the article and the number of views per case
C.    a helpfulness rating for the article and the cases that use the article
D.    a helpfulness rating for the article and the customer service representatives who viewed the article.

» Read more

[2017 New] New Released Microsoft MB2-714 Exam Questions From Microsoft Exam Center (31-45)

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QUESTION 31
You plan to create a service activity.
You need to identify which resources can be added to the service activity.
What are two possible resources that you can add to the service activity? Each correct answer presents a complete solution,

A.    a user
B.    a territory
C.    a business unit
D.    a facility

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[2017 New] New Released Microsoft MB2-714 Exam Questions From Microsoft Exam Center (16-30)

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QUESTION 16
You create an entitlement that decreases the total terms when cases are created.
You need to identify what will cause the value of the remaining terms of an entitlement to be incremented or decremented.
What are two possible causes that you can identify? Each correct answer presents a complete solution.

A.    when a case that is attached to the entitlement is resolved
B.    when the entitlement is attached to a new contact
C.    when a case that is attached to the entitlement is deleted
D.    when the entitlement is attached to a new case

» Read more

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