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QUESTION 31
Which of the following records can you convert into a case?

A.    task
B.    queue
C.    lead
D.    opportunity

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[2017 New] Download Free Microsoft MB2-718 Exam Questions And Answers From Lead2pass (21-30)

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QUESTION 21
You create a service-level agreement (SLA). For which two of the following key performance indicators (KPls) can you create actions? Each correct answer presents a complete solution.

A.    Escalate By
B.    Resolve By
C.    First Response By
D.    Close By

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QUESTION 11
You need to enable the Map view for the schedule board. What should you do first?

A.    Enable service territories.
B.    Enable the connection to Bing Maps.
C.    Enable Custom Geolocation.
D.    Select a resource details view.

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QUESTION 1
You implement the Unified Service Desk (USO). You plan to implement actions and replacement parameters. Which three symbols are valid replacement keys? Each correct answer presents a complete solution.

A.    A
B.    –
C.    +
D.    $
E.    ~

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